Privacy Policy for SmartPOS

Introduction

At Security Web Solutions LLC (doing business as “SmartPOS”), we take your privacy seriously. This Privacy Policy explains how we collect, use, and share information when you use our SmartPOS services, visit our website, or interact with us in any way.

We're based in Rockford, Illinois, and we've written this policy in plain language because we believe you deserve to understand exactly what happens with your data. If anything is unclear, please reach out to us at support@secwebsolutions.com.

Important: This policy only covers what we do with your information. When you use third-party services through our platform (like payment processors or social media integrations), those companies have their own privacy policies. We encourage you to read them, though we can't be responsible for how they handle your data.

Our privacy practices comply with applicable U.S. laws, including state-specific requirements for California, Virginia, Colorado, Connecticut, and other states with privacy legislation. If you're in one of these states, please see the relevant sections below for additional information about your rights.

Accessibility Note: If you're having trouble accessing this Privacy Policy, please contact us at support@secwebsolutions.com and we'll provide it in an alternative format.

Who We Are

We operate the SmartPOS platform, where we provide point-of-sale, inventory management, barcode scanning, product catalog, and analytics services to businesses and individuals.

Information We Collect

To provide you with our services, we collect different types of information depending on how you use our platform:

Information You Give Us Directly

• Account Information: Name, email address, and password when you create an account.
• Business and Product Data: Product names, barcodes, prices, stock levels, categories, supplier details, and related records you enter.
• Sales and Transaction Data: Sales, payments, receipts, and transaction history processed through SmartPOS.
• Payment Information: If you use paid services, payment data may be collected by third-party processors (such as Stripe). We do not store full card details.
• Communication Data: Support messages and communication history.
• Customization Preferences: App settings, receipt preferences, and workflow choices.

Information We Collect Automatically

• Usage Data: How and when features are used.
• Device Information: Device type, OS, app version, and IP address.
• Operational Analytics: Feature interactions and performance metrics.
• Cookies and Similar Technologies: Used to remember preferences and improve experience.
• Mobile App Analytics: If enabled, analytics through providers such as Firebase Analytics and AppsFlyer.

Analytics and Attribution Services

Google Analytics for Firebase may collect app opens, session duration, navigation patterns, device information, general location (country/region), and in-app events.

Firebase Analytics data is processed by Google LLC in accordance with Google's Privacy Policy. Learn more: https://firebase.google.com/support/privacy.

AppsFlyer may collect install source, campaign data, device identifiers (if available), in-app events, and general location data for attribution.

AppsFlyer Privacy Policy: https://www.appsflyer.com/legal/privacy-policy/.

Your Control

• You can limit ad tracking in your device settings.
• Disabling analytics does not affect core service functionality.
• For iOS users, we respect App Tracking Transparency (ATT) choices.

Information from Third Parties

If you sign up using social login or integrate third-party services, we may receive basic profile data from those providers.

How We Use Your Information

• Providing Services: Account setup and SmartPOS functionality.
• Improving the Platform: Product and UX improvements based on usage patterns.
• Customer Support: Responding to inquiries and troubleshooting.
• Security and Fraud Prevention: Monitoring suspicious behavior.
• Legal Compliance: Fulfilling legal obligations.
• Marketing Communications: With your permission; opt-out available anytime.
• Analytics and Business Intelligence: Aggregated/de-identified trend analysis.
• Research and Studies: Non-private, anonymized, aggregated, or de-identified information may be used to enhance the app and for internal studies.

How We Share Your Information

We do not sell your personal information.

• Service Providers: Hosting, support, email, and payment processing vendors.
• Analytics Providers: Providers such as Google (Firebase Analytics) and AppsFlyer for app analytics and attribution.
• Business Transfers: If the company is acquired or merged.
• Legal Requirements: If required by law or to protect rights/safety.
• With Consent: When you explicitly allow sharing.

International Data Transfers

Our servers are located in the United States. If you access SmartPOS outside the U.S., your information may be transferred to and processed in the U.S. We apply reasonable safeguards consistent with this policy and applicable law.

Analytics providers may process data in multiple countries, including the U.S. and EU, and maintain safeguards under applicable frameworks.

How We Protect Your Information

• Encryption: SSL/TLS in transit and encryption at rest where applicable.
• Access Controls: Restricted access to authorized personnel only.
• Security Monitoring: Regular audits and vulnerability checks.
• Secure Infrastructure: Reputable hosting and operational security controls.
• Password Protection: Strong hashing practices.

No security system is 100% guaranteed. Please use strong, unique passwords and keep credentials confidential.

Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion (subject to legal limits)
• Request data portability
• Object to certain processing (including marketing)
• Withdraw consent
• Opt out of marketing communications

To exercise rights, contact support@secwebsolutions.com. We aim to respond within 30 days.

State-Specific Privacy Rights

California Residents (CCPA/CPRA)

• Right to know what personal information is collected/used/disclosed
• Right to request deletion
• Right to opt out of sale (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights
• Right to opt out of certain sharing for targeted advertising where applicable

Requests: support@secwebsolutions.com

Virginia, Colorado, Connecticut, and Other State Residents

You may have similar rights to access, correct, delete, obtain a copy of personal data, and opt out of certain processing. Send requests to support@secwebsolutions.com with subject: Privacy Rights Request.

Data Retention

• Active Accounts: Retained while account remains active.
• Deleted Accounts: Personal information removed within 90 days unless legal retention is required.
• Analytics Data: Aggregated/de-identified data may be retained longer for statistical and research purposes.
• Legal Requirements: Some records retained for tax/accounting/legal obligations.

Children's Privacy

SmartPOS is not intended for children under 13. We do not knowingly collect children's personal information. If you believe this occurred, contact us immediately.

Third-Party Links and Services

Our platform may link to or integrate third-party services. We are not responsible for their privacy practices. Please review their policies:

• Google Privacy Policy
• Firebase Privacy
• AppsFlyer Privacy Policy

Changes to This Privacy Policy

We may update this policy from time to time for legal, operational, or regulatory reasons. Significant updates may be communicated through in-app/website notice, email (if applicable), and updated effective date. Continued use after changes become effective means acceptance of the updated policy.

Contact Us

We take privacy concerns seriously and typically respond within 3–5 business days.

Need Help?

Email: support@secwebsolutions.com

Phone/WhatsApp: +1 (779) 238-7630

Address: Rockford, IL 61108, United States